Introduction

Welcome to ARSAA International Ltd ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with UK law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.arsaaint.com (the "Site") and use our services.

Information We Collect

Personal Information

When you use our Site or services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Employment Information: Job title, company name, and employment history if you apply for a job with us.
• Identification Information: Copies of identification documents if required for our services.
• Financial Information: Bank account details if necessary for processing payments.

Usage Data

We may also collect information about how you access and use the Site. This may include your IP address, browser type, operating system, referral URLs, access times, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To deliver and manage our private security services.
• Communication: To respond to your inquiries, provide customer support, and send important updates.
• Recruitment: To process job applications and manage employment.
• Improving Our Site: To analyze usage patterns and improve our Site’s functionality and user experience.
• Compliance: To comply with legal obligations and protect our legal rights.

Legal Basis for Processing Your Information

Under the GDPR, we must have a legal basis to process your personal information. The legal bases we rely on include:

• Contractual Necessity: Processing your information is necessary for the performance of a contract with you or to take steps to enter a contract.
• Legal Obligation: Processing your information is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing your information is necessary for our legitimate interests, provided these interests are not overridden by your rights and interests.
• Consent: Where you have given us consent to process your personal information for a specific purpose.

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors and service providers who perform services on our behalf and have agreed to comply with our data protection policies.
• Legal Requirements: If required by law or to protect our rights and safety or the rights and safety of others. This includes sharing information with law enforcement or other authorities if required by law.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, provided that the receiving party agrees to comply with this Privacy Policy.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. These measures include:

• Data Encryption: Protecting your data using encryption technologies.
• Data Encryption: Protecting your data using encryption technologies.
• Regular Audits: Conducting regular security audits and assessments.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Under the GDPR and the Data Protection Act 2018, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information.
• Objection: You can object to our processing of your personal information based on legitimate interests or for direct marketing purposes.
• Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
• Portability: You can request that we provide your personal information in a structured, commonly used, and machine-readable format to another data controller.

To exercise these rights, please contact us using the contact details provided below. We will respond to your request within one month, as required by law.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files placed on your device to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the Site and to compile statistical reports on website activity.

You can set your browser to refuse cookies, but this may limit your use of certain features on our Site. For more information about cookies and how to manage them

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at: support@arsaaint.com

Environmental Policy

Introduction

ARSAA International Ltd is committed to conducting its operations in an environmentally responsible manner. We recognize the impact our activities may have on the environment and aim to minimize any adverse effects through continuous improvement of our environmental performance.

Objectives

• Compliance: Ensure compliance with all relevant environmental legislation, regulations, and codes of practice.
• Sustainability: Promote sustainable practices and the efficient use of resources, including energy, water, and materials.
• Waste Management: Reduce waste generation and promote recycling and the use of recycled materials.
• Pollution Prevention: Minimize pollution and emissions to air, water, and land to reduce our environmental footprint.
• Training and Awareness: Educate and train employees on environmental issues and practices to foster a culture of environmental responsibility.
• Continuous Improvement: Regularly review and improve our environmental management practices and performance.

Implementation

• Conduct regular environmental audits and risk assessments.
• Set and review environmental objectives and targets.
• Engage with suppliers and contractors to promote environmentally friendly practices.
• Communicate our environmental policy to all employees, contractors, and stakeholders.

Monitoring and Review

We will monitor our environmental performance and review this policy annually to ensure it remains relevant and effective. Any necessary amendments will be made to reflect changes in legislation or our operations

Equality and Diversity Policy

Introduction

ARSAA International Ltd is committed to promoting equality and diversity in all its activities and operations. We aim to create an inclusive environment where everyone is treated with dignity and respect, and where individual differences and contributions are valued.

Objectives

• Non-Discrimination: Ensure that no employee, job applicant, or client is discriminated against on the grounds of race, ethnicity, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law.
• Equal Opportunities: Provide equal opportunities in recruitment, employment, training, and development.
• Inclusive Culture: Foster a workplace culture that encourages diversity, inclusion, and mutual respect.
• Awareness and Training: Provide training to employees on equality and diversity issues to promote understanding and prevent discrimination.

Implementation

• Ensure all HR policies and practices promote equality and diversity.
• Monitor the composition of the workforce and client base to identify any imbalances and act where necessary.
• Handle complaints of discrimination or harassment promptly and effectively.
• Encourage employees to report any instances of discrimination or harassment.

Monitoring and Review

We will monitor the effectiveness of this policy through regular reviews and feedback from employees and stakeholders. This policy will be reviewed annually and updated as necessary to reflect changes in legislation or our operations

Complaints Policy

Introduction

ARSAA International Ltd is committed to providing high-quality services and ensuring the satisfaction of our clients. We recognize that there may be occasions where clients have concerns or complaints, and we are committed to addressing these promptly and fairly.

Objectives

• Accessibility: Ensure the complaints process is easy to access and understand.
• Responsiveness: Respond to complaints promptly and effectively.
• Fairness: Handle all complaints impartially and consistently.
• Confidentiality: Maintain confidentiality of all complaint details and related information.
• Improvement: Use feedback from complaints to improve our services and practices.

Procedure

Lodging a Complaint:

• Clients can lodge a complaint verbally, in writing, or via email to support@arsaaint.com
• Complaints should include relevant details such as the nature of the complaint, date, and any supporting evidence.

Acknowledgment:

• We will acknowledge receipt of the complaint within 10 working days.
• The complainant will be informed of the process and expected timelines.

Investigation:

• An impartial investigation will be conducted by a designated complaints handler.
• The investigation may involve reviewing documentation, interviewing relevant parties, and gathering evidence.

Resolution:

• We aim to resolve complaints within 07 working days of acknowledgment.
• The complainant will be informed of the outcome and any actions taken.

Escalation:

• If the complainant is not satisfied with the resolution, they can request a review by a senior manager.
• Further steps may include mediation or referral to an external body if necessary.

Monitoring and Review

We will monitor the complaints process to ensure it is effective and that complaints are handled in a timely and fair manner. This policy will be reviewed annually and updated as necessary to reflect changes in legislation or our operations.